Running a business smoothly depends heavily on your payment systems working without a hitch. When your card terminal machine breaks down or stops working, it can lead to lost sales, frustrated customers, and a lot of stress. Here’s a comprehensive guide on what to do when faced with this challenge.
Immediate Steps to Take
- Stay Calm and Assess the Situation: The first step is to remain calm. A malfunctioning card terminal is frustrating, but panicking won’t help.
- Basic Troubleshooting:
- Check Connections: Ensure that all cables are securely connected.
- Restart the Machine: Sometimes, a simple restart can resolve many issues.
- Check for Updates: Ensure your terminal software is up to date.
- Review Error Messages: If your terminal displays an error message, take note of it. These messages can often indicate the issue and how to fix it.
- Test the Internet Connection: Ensure that your internet connection is stable and working properly. Many terminals require a reliable internet connection to process transactions.
Contacting Customer Service
When basic troubleshooting doesn’t work, it’s time to contact customer service. Here’s a quick overview of the customer service options for various card terminal providers:
- Dojo:
- Support: 24/7 UK-based support
- Replacement: Next-day terminal replacement if required
- Remote Assistance: Engineers on call to fix issues remotely
- Contact: Dojo Customer Support
- Barclaycard:
- Support: 24/7 tech support
- Contact: Barclaycard Business
- SumUp:
- Support: 9-7 Monday-Friday
- Contact: SumUp Support
- Square:
- Support: 9-5 Monday-Friday
- Contact: Square Support
- Zettle:
- Support: 9-5 Monday-Friday, urgent support 5-midnight
- Contact: Zettle Support
- Elavon:
- Support: 24/7 support including weekends
- Contact: Elavon Support
- Global Payments:
- Support: 9-6 Monday-Friday
- Contact: Global Payments Support
- Handepay:
- Support: 24/7 tech support including weekends
- Contact: Handepay Support
Switching to a More Reliable Provider
If frequent breakdowns and poor customer service are a constant headache, consider switching to a more reliable provider. Dojo offers several compelling advantages over many of its competitors:
- 24/7 UK-Based Support: Get help anytime, day or night.
- Next-Day Terminal Replacement: No more waiting 3-5 days for an engineer.
- Remote Assistance: Engineers can dive into your machine remotely to fix issues.
- Easy Application Process: Apply easily and get next-day delivery.
- Free Trial: Enjoy a 1-month free, no-commitment trial.
How to Switch to Dojo
- Visit the Dojo Website: Apply for Dojo
- Next Day Delivery: Next-Day Card Machine Terminals
- Free Trial: Dojo Free Trial
Switching to Dojo can streamline your payment processes and ensure you have the support you need when issues arise.
FAQs
Q: What should I do first if my card terminal stops working? A: Start with basic troubleshooting: check all connections, restart the machine, and ensure the software is up to date.
Q: How quickly can I get a replacement terminal from Dojo? A: Dojo offers next-day terminal replacements, ensuring minimal disruption to your business.
Q: Why is Dojo a better option compared to other providers? A: Dojo provides 24/7 UK-based support, next-day terminal replacements, and remote assistance, which many competitors do not offer.
Switching to a reliable card terminal provider like Dojo can save you time, stress, and money. Don’t let a broken terminal disrupt your business—make the switch today!
For more detailed information, visit the Dojo Go product page. or Contact Our Team 7 Days a Week on 0330 043 9904