When Claire Mankoo decided to transform her passion for vibrant Mexican cuisine into a bustling eatery, she never anticipated the logistical hurdles of high-volume trade. Guapo, nestled in the heart of Derry, Northern Ireland, quickly became a local staple, attracting up to 400 customers daily with its fresh, locally-sourced burritos, fajitas, tacos, and nachos. However, with success came the challenge of managing long queues and ensuring a seamless customer experience.
The Turning Point with Dojo
Initially, Guapo thrived as a cash-only business, but as it grew, Claire realized the limitations of excluding card payments. The switch to accepting card payments was a leap, further complicated by the inefficiencies of their first card machine provider. That’s when Dojo stepped in. The transition to Dojo in 2021 marked a significant turning point for Guapo.
Unmatched Support and Efficiency
Claire highlights the immediate impact of Dojo’s dedicated support team, contrasting sharply with her previous experiences. “With Dojo, they deal with issues straight away,” she shares, emphasizing the quick and patient support that suits her self-proclaimed technophobic nature. The efficiency of Dojo’s payment processing dramatically improved the customer experience, significantly reducing queue times and, by extension, boosting revenues.
Integration: A Game Changer
The integration of Dojo’s payment system was a revelation. Prior mishaps with miskeying orders or handling payments before transactions were fully processed became things of the past. “Integrated payments give me the security that we’re capturing the right revenues,” Claire notes, appreciating the elimination of payment errors and the consequent financial savings.
Celebrating a Decade of Success
Guapo’s journey from a three-staff establishment to a team of 24 is a testament to its success and the community’s love for their food. The restaurant’s 10th anniversary was not just a celebration of longevity but also of growth and improved service quality, thanks in part to Dojo’s solutions. “The speed of every transaction with Dojo has been a massive game-changer for us,” Claire concludes.
Conclusion
Guapo’s story is a powerful example of how the right payment solutions can transform a business, enhancing customer satisfaction while streamlining operations. Dojo’s integrated payments system, exceptional customer service, and efficiency have set a new standard, proving invaluable for businesses like Guapo striving to meet demand without compromising on service quality.