Revolutionizing Retail: Dojo’s Payment Solutions Propel MACE Stores into a New Era of Efficiency
For half a century, MACE stores have stood as pillars of convenience and reliability across Northern Ireland. With about 100 stores under the Musgrave Retail Partners umbrella, MACE has become synonymous with quality, value, and community-centric retailing. Among these, five stores in Belfast, managed by Chris O’Reilly and his business partner, have recently experienced significant operational improvements, thanks to Dojo’s cutting-edge payment solutions.
“Initially skeptical about switching from our previous provider, a vendor’s recommendation led us to explore what Dojo could offer,” Chris recalls. “Dojo’s technology not only promised integration and efficiency but also delivered on its promise with a 30-day risk-free trial that completely won us over.”
A Leap into Efficiency
Chris was astounded by the technological leap Dojo offered. “The 4G backup and the overall user experience were just the tip of the iceberg. Dojo’s terminals provided a noticeably slicker and quicker service, which was exactly what our fast-paced store environment needed.”
Tackling Transactional Losses Head-On
Before Dojo, transactional delays and errors contributed to significant shrinkage, with Chris noting a loss of about £100 weekly. “Our old system was a breeding ground for human error, leading to unnoticed declined payments and resulting in lost revenue,” he explains. Dojo’s solution was to offer machines that are 50% quicker than the industry average and fully integrated with the tills, reducing shrinkage by 75% and saving nearly £4,000 annually.
Exceptional Customer Service
Switching to Dojo also meant experiencing superior customer service. “The difference was night and day. Dojo’s 24/7 UK-based customer service team is not just responsive but genuinely helpful, making our operations smoother and our staff happier,” says Chris.
Networking and Durability: A Smarter Approach
The flexibility of Dojo’s system allowed for creative solutions, such as networking one card reader between two lanes, enhancing operational efficiency. Moreover, the durability of Dojo’s fixed devices reduced the frequent damage seen with handheld units, ensuring all lanes stayed open and operational.
Empowering Management with the Dojo App
The Dojo app has been a game-changer for Chris, allowing him to monitor transactions and store performance in real-time from anywhere. “It’s a seamless experience. I can keep an eye on our cash flow and daily revenue without being physically present, which is invaluable for managing multiple locations.”
Conclusion
For MACE stores, embracing Dojo’s payment solutions was more than an operational upgrade; it was a transformation into more efficient, customer-friendly, and financially secure retail operations. “Dojo hasn’t just provided us with advanced payment technology; it has redefined how we manage transactions, customer interactions, and overall store efficiency. It’s a partnership we value deeply,” Chris concludes.