When it comes to choosing the right card payment solution for your business, two names often come up: Dojo and Takepayments. While both offer robust features, this comparison will highlight why Dojo is the preferred choice, especially considering contract flexibility, cost efficiency, and customer service.
Introduction
Selecting the perfect card machine for your business is crucial. With numerous options on the market, it’s essential to weigh the pros and cons of each. Today, we’ll dive into the specifics of Dojo and Takepayments, focusing on why Dojo stands out as the better option. We’ll cover early termination fees, contract lengths, ongoing monthly fees, and customer service quality.
Key Comparisons
1. Early Termination Fees
One significant drawback of Takepayments is the early termination fee. If you decide to end your contract early, you might face substantial charges, depending on the remaining months of your agreement. This can be a financial burden, especially for small businesses looking to pivot quickly.
In contrast, Dojo offers a much more flexible approach. With shorter contract terms, breaking free from the contract doesn’t come with hefty penalties. This flexibility allows businesses to adapt and change without the fear of incurring large fees.
2. Contract Lengths
Takepayments typically locks businesses into longer contracts, which can be daunting for those who value flexibility. Long-term commitments can be risky, particularly in unpredictable economic climates where business needs can change rapidly.
Dojo, on the other hand, offers one month rolling and twelve -month contracts. This shorter commitment period is ideal for businesses that prefer more agility and less binding agreements. The ability to reassess and renegotiate terms more frequently can be a significant advantage.
3. Ongoing Monthly Fees
Another consideration is the ongoing monthly fees associated with each service. Takepayments can sometimes be less affordable for all businesses due to their fee structure. These costs can add up, making it less attractive, especially for startups and small enterprises with tight budgets.
Dojo provides a more transparent and often more affordable monthly fee structure. This cost-efficiency can make a significant difference for businesses looking to manage their expenses more effectively.
4. Customer Service Quality
Customer service can make or break your experience with a payment provider. Takepayments offers customer service from 8 am to 7 pm, Monday to Friday. While this may be sufficient for some, businesses that operate outside these hours might find themselves without support when they need it most.
Dojo excels in this area with its OnDemand UK-based customer service available 24/7. This round-the-clock support ensures that no matter when an issue arises, help is always at hand. For businesses that operate late hours or weekends, this can be a crucial factor.
Why Dojo Stands Out
Flexibility: With shorter contract terms and no hefty early termination fees, Dojo offers unparalleled flexibility, allowing businesses to adapt as needed without financial penalties.
Affordability: Transparent and often lower ongoing monthly fees make Dojo a cost-effective choice for businesses of all sizes.
Customer Support: Dojo’s 24/7 customer service ensures that help is always available, providing peace of mind and operational continuity.
Conclusion
In the battle of Dojo vs Takepayments, Dojo clearly emerges as the preferred choice for businesses seeking flexibility, cost efficiency, and superior customer service. While Takepayments has its strengths, the drawbacks in contract terms, fees, and limited customer support hours make it less appealing for many businesses.
When choosing your card payment solution, consider the long-term impact on your business’s finances and operational efficiency. Dojo’s commitment to flexibility, affordability, and excellent support makes it a standout choice in the market.
Ready to get started with Dojo? We are offering a 1-month NO commitment FREE trial. Contact the team today on 0330 043 9904 or via our online form.
FAQs
Q: What makes Dojo’s contract terms better than Takepayments?
A: Dojo offers shorter contracts compared to the longer terms from Takepayments, providing more flexibility and less risk of hefty early termination fees.
Q: Are there any hidden fees with Dojo?
A: Dojo prides itself on transparency, often offering lower and more straightforward monthly fees compared to Takepayments.
Q: How does Dojo’s customer service compare to Takepayments?
A: Dojo provides 24/7 customer service, ensuring help is available whenever needed, unlike Takepayments which operates limited hours.
Q: Which provider is more cost-effective for small businesses?
A: Dojo is generally more affordable due to its transparent fee structure and shorter contract terms, making it a better option for small businesses.