In the bustling streets of the UK, a revolution has taken place within the walls of NQ64 Arcade Bar, a venue where nostalgia meets modernity, offering an experience unlike any other. Born from a love for retro arcade games and quality drinks, NQ64 has quickly become a staple in the nightlife of cities like Manchester, London, Glasgow, Cardiff, and Liverpool. Yet, beyond the neon lights and the echoes of classic video games, lies a story of transformation and growth, particularly in the way tipping is handled, thanks to a strategic partnership with Dojo and their card terminals.
Simplifying Tipping and Improving Customer Service
At the heart of NQ64’s ethos is a commitment to outstanding customer service and creating a workplace that attracts the best in the hospitality industry. Clint Ghent, NQ64’s Chief Operating Officer, emphasizes the dual focus on providing an unparalleled bar experience alongside the nostalgic gaming atmosphere. This dedication to excellence extends to how the team is compensated, highlighting the importance of a fair and efficient tipping system.
The Transition to Dojo: A Seamless Integration
The shift from Global Payments to Dojo marked a significant turning point for NQ64. Dojo’s one-screen tipping option eliminated the cumbersome process that plagued the previous system, allowing customers to easily add a gratuity with a single touch. This change not only streamlined transactions but also aligned with NQ64’s goal of ensuring staff are rewarded for their exceptional service.
Happy Tipping, Happy Customers, Happy Staff
The impact of Dojo’s simplified tipping process was immediate and profound. Staff at NQ64 saw their earnings from tips skyrocket, with an astonishing 3,000% increase, equating to an additional £300,000 annually. This phenomenal growth in tipping not only boosted staff morale but also reinforced NQ64’s reputation as a premier employer in the hospitality sector.
The Results Speak for Themselves
Beyond the numbers, the success of implementing Dojo at NQ64 is reflected in the feedback from both staff and customers. The ease and transparency of the tipping process have contributed to a more positive interaction at the point of sale, enhancing the overall experience. For the staff, the increase in tips has been life-changing, offering a tangible reward for their dedication and hard work.
Looking to the Future: NQ64 and Dojo Leading the Way
The partnership between NQ64 and Dojo serves as a beacon for the hospitality industry, demonstrating the power of innovation and technology in enhancing the work environment and customer service. As NQ64 continues to expand, the lessons learned and the success achieved through this collaboration will undoubtedly influence future strategies, setting a new standard for tipping in the industry.
FAQs
- What makes Dojo’s tipping system unique? Dojo’s system simplifies the tipping process to a single screen, allowing customers to choose from pre-set percentage options or enter a custom amount, streamlining the transaction and enhancing the tipping experience.
- How has the introduction of Dojo affected NQ64’s staff? The implementation of Dojo’s tipping solution has resulted in a significant increase in tips for NQ64’s staff, improving their overall earnings and job satisfaction.
- Why was Dojo chosen over other payment providers? Dojo was selected for its superior tipping solution and seamless integration with existing systems, offering both functionality and efficiency.
- What impact has Dojo had on NQ64’s customer experience? Dojo’s streamlined tipping process has contributed to a smoother transaction experience, positively impacting customer satisfaction.
- Can other bars or restaurants use Dojo for tipping? Yes, Dojo’s tipping solution is available to any hospitality venue looking to improve their tipping system and enhance staff earnings.
- How does Dojo contribute to NQ64’s growth plans? By improving staff morale and customer experience, Dojo plays a crucial role in supporting NQ64’s expansion, attracting both talent and patrons.
Conclusion
The success story of NQ64 and Dojo is a testament to the power of technology and innovation in transforming traditional practices. By reimagining the tipping process, they have not only enhanced the customer and staff experience but also set a new benchmark for the hospitality industry. As NQ64 continues to grow, its partnership with Dojo will undoubtedly play a pivotal role in shaping the future of tipping in bars and restaurants across the UK and beyond.