In the heart of the hospitality industry, controlling costs while maintaining top-notch service quality is the linchpin of success. 805 Restaurants, a thriving chain with roots in London’s vibrant West African community, faced the same challenge. However, their strategic partnership with Dojo has not only streamlined their operations but also led to substantial financial savings. Here’s how they did it.
The Cost-Saving Catalyst: Dojo’s Payment Solutions
A Startling Revelation
Emmanuel James, a key director at 805 Restaurants, was initially skeptical about the promises made by Dojo. The payment provider claimed they could cut down costs significantly — to the tune of £5,000 a month. The reality? A staggering annual saving of £60,000 on payment fees alone. For Emmanuel and his team, the results were nothing short of “flabbergasting.”
Integration with POS Systems: A Game Changer
Previously, 805 Restaurants’ payment processes were cumbersome and time-consuming, requiring multiple steps that detracted from both customer and staff experience. With Dojo, all that changed. The integration of Dojo’s system with their existing point-of-sale (POS) setups automated many of these steps, enabling faster service and reducing the time it took to turn tables by 5 to 7 minutes.
Enhancing Customer Experience and Business Operations
Faster Table Turns, Greater Revenue
One of the most notable impacts of Dojo’s integration was the ability to seat more customers, especially during peak times. Emmanuel reports a 15% increase in takings during busy periods, attributing this boost directly to the efficiency brought by Dojo’s solutions. More tables turned means more diners, which in turn translates to higher revenue — a vital metric in the fast-paced restaurant business.
Next-Day Payments: A Financial Lifeline
Cash flow is crucial for any business, but it’s especially critical in the hospitality sector where daily operations depend heavily on fluid financial management. Dojo’s promise of next-day payments was a significant draw for Emmanuel. Skeptical at first, he was soon converted when he witnessed the positive impact on their cash flow, calling it a “real game changer.”
The Broader Impact: Beyond Just Cost Savings
Empowering Staff and Boosting Morale
The simplification of payment processes has not only enhanced customer satisfaction but also significantly eased the workload on staff. This reduction in procedural friction has led to a happier, less stressed workforce, which naturally results in better customer interactions and service delivery.
Sustaining Business Growth and Expanding Horizons
With the savings and efficiencies gained from using Dojo, 805 Restaurants has been able to reinvest in their growth and expansion plans. Today, from their humble beginnings on London’s Old Kent Road, they have expanded across the UK and internationally, with branches in Ghana and Nigeria.
Conclusion: A Testament to Technological Transformation in Hospitality
The story of 805 Restaurants and Dojo is a powerful testament to the impact of adopting the right technological solutions in the hospitality industry. By choosing a payment system that aligns with their needs for efficiency, cost management, and superior service delivery, 805 Restaurants has not only saved significantly but also positioned itself for continuous growth and success.
Are you ready to explore how technological advancements like Dojo can transform your business operations and financial management? Perhaps it’s time to take that step and see where it can take your enterprise.