Transforming Dental Practice Payments: Speed and Precision at Scale
In the heart of Scotland, Infinityblu Dental Care & Implant Clinic stands as a premier dental service provider. With 12 practices from Perthshire to the Borders, this award-winning group serves a diverse mix of NHS and private patients, focusing on high-quality care and customer service.
As Infinityblu grew, so did the need for a scalable payment system. They faced the challenge of cutting administrative tasks, improving accuracy, and boosting payment speed.
The Challenge: Reducing Admin, Enhancing Accuracy, and Speeding Up Payments
A year into his role as Finance and Strategy Manager, Trystan Powell saw opportunities for improvement. Infinityblu was drowning in administrative tasks, with miskeying errors causing frustration and revenue loss. Receptionists were spending hours on reconciliation.
They needed a payment system that integrated with their dental software, provided robust support, and offered clear performance insights. With multiple sites to manage, fast payment speed was essential.
“We were experiencing many miskeying errors each month,” Trystan says. “These errors caused headaches for receptionists and lost revenue, which was time consuming to reconcile.”
The Solution: Closing the Payment Gap
Infinityblu turned to us for a tailored payment solution. We introduced an integrated payment system that synced seamlessly with their existing software, eliminating manual entry errors. With reliable in-person payments via robust Dojo Go card machines, and remote transactions through our payment links, the solution was comprehensive and tailored.
Smooth Integration
The new system syncs effortlessly with Software of Excellence, Infinityblu’s chosen dental software. This integration means receptionists only need to enter treatment details once, and the amount automatically populates on the Dojo Go card machine. This reduces errors and simplifies reconciliation.
Remote Transactions
Patients can now complete their payments conveniently through Dojo payment links. This feature has transformed collections, making it easier for patients to pay online securely, saving time and enhancing their experience.
Centralized Control
All payments are managed effortlessly through the Dojo for Business app. This centralized control offers unprecedented visibility, allowing Infinityblu to access a consolidated view of their entire group’s revenue in a matter of minutes.
Secure In-Person Payments
The Dojo Go card machines guarantee secure and efficient transaction processing. These machines are reliable workhorses that have significantly reduced downtime and ensured smooth transactions every time.
“The Dojo Go card machines are reliable workhorses. We haven’t experienced any significant downtime since switching,” Trystan reports. Smooth transactions, every time.
Driving Results: Streamlined Systems and Error-Free Reconciliation
The impact for Infinityblu was immediate. Miskeying errors were at an all-time low, saving receptionists hours each week. Payments were streamlined, with patient satisfaction soaring due to the ease of online payments.
Smooth Integration
“Dojo’s seamless integration with our dental software has significantly improved our receptionists’ workflow,” Trystan says. “Now, they only need to enter treatment details once, and the amount automatically populates on the Dojo Go card machine.” Errors are down and reconciliation is easy.
Convenient Payment Links
Payment links have transformed collections. “Previously, chasing payments was time consuming. Receptionists spent hours calling patients. Dojo’s payment links changed that,” Trystan explains. Now, patients pay securely online, saving time and enhancing their experience.
Financial Oversight
The Dojo for Business app offers unprecedented visibility. “We can access a consolidated view of our entire group’s revenue in a matter of minutes,” says Trystan. This clarity supports smarter decisions and growth.
Robust Hardware and Connectivity
The Dojo Go card machines are reliable workhorses. “We haven’t experienced any significant downtime since switching,” Trystan reports. Smooth transactions, every time.
The Impact: Business Growth Through Operational Ease
Dojo has transformed Infinityblu’s operations, streamlined its financial management, and enhanced the patient experience. This dynamic partnership showcases how our bespoke payment solutions can supercharge efficiency and drive growth in multi-location healthcare.
Whether it’s cutting miskeying errors, saving hours on reconciliation, simplifying payments, or providing crystal-clear financial visibility, Dojo has made Infinityblu’s operations smoother and smarter.
FAQs
Q: How did dental practices benefit from Dojo’s payment solutions? A: They experienced a significant reduction in miskeying errors, streamlined payments, enhanced patient satisfaction, and improved financial oversight.
Q: What specific features of Dojo’s payment solutions helped dental practices? A: The smooth integration with dental software, convenient remote payment links, centralized control via the Dojo for Business app, and robust in-person payment hardware.
Q: Can other multi-location healthcare providers benefit from Dojo’s solutions? A: Absolutely! Dojo’s tailored solutions can enhance efficiency, accuracy, and financial management for any multi-location healthcare provider.
Q: How reliable are Dojo’s card machines? A: Extremely reliable. Dental practices reported no significant downtime since switching to Dojo Go card machines, ensuring smooth transactions every time.
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